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RKirkland
New member
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Message 1 of 2
103
Flag Post

Cartridge error

HP Recommended
HP Officejet Pro 8600
Microsoft Windows 10 (64-bit)

I have an HP Officejet Pro 8600. I recently replaced the cartridge, cleaned the sensors and everything as instructed, replaced and purchased a new cartridge, unplugged the printer. Even after going through the suggested instructions to fix the error. The error still shows and states that the cartridge needs to be replaced. 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
32,853 25,407 1,681 1,893
Message 2 of 2
Flag Post
HP Recommended

@RKirkland

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

Update the printer firmware, here are the steps:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

  • They might have multiple options to help you with this.
  • Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  • Select the country.
  • Enter the serial of your device.
  • Select the country from the drop-down.
  • Click on "Show Options".
  • Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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