Cartridge error

[rara56]

Recurrent error message: remove and reinstall indicated cartridge...  All HP recommendations followed with no effect.  How do I fix this?  Or even make contact with HP?

[Riddle_Decipher]

@rara56 Here's a few steps that should help resolve the issue:

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[rara56]

Thanks for your message.  The solutions you suggest were also given by online support and have not been successful.  The cartridge has worked fine from its installation (from HP Instantink) until this fault started.  Can I request a new cartridge from Instantink?  If so, how?  It's actually very difficult to communicate with HP.

Has anybody else encountered this cartridge problem?

[Riddle_Decipher]

@rara56 Please check next to your profile name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

P.S: Welcome to HP Community 😉

We eagerly await your response,

Help us, help you.

And Take care.

[rara56]

Error now temporarily resolved (printing with colour cartridge only) pending delivery of new black cartridge via Instant Ink.  But why was it so difficult to get that help  - eventually finding a real person to interact with?

However thank you for your offer of help, now not needed.

Best wishes rara56