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‎02-11-2023 04:19 AM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 11

After changing cartridges, only yellow one doesn't work. The message is "One or more cartridges are damaged. Replaced with new cartridges".

I tried with 3 new different sets without solve and clean all the electrical contacts.

Category:
3 REPLIES 3

‎02-15-2023 09:46 AM

HP Recommended

@Joe3008 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

If the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-15-2023 11:58 PM

HP Recommended

Good morning.

Sorry, but I haven't seen any message in the  mailbox.

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‎02-18-2023 01:54 AM

HP Recommended

Can you help me, please?

I haven't received any news from you.

 

Thank you

 

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