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‎08-23-2020 03:41 AM

HP Recommended
Product: envy 7130
Operating System: Microsoft Windows 10 (64-bit)

My black cartridge is showing as having an error. I have tried all fixes I can find online (restarting, cleaning cartridge) to no avail and need a replacement cartridge urgently. I have tried to contact a support agent via the virtual agent but always the support centre is closed. As with many other users I just need a replacement and there needs to be a better facility to arrange this.

1 REPLY 1

‎08-25-2020 09:04 AM

HP Recommended

@sandra10000

 

Welcome to the HP support community.

 

If you haver tried all teh steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

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