Cartridge error

[Happy12310]

HP Office Jet Pro 8025 printer cartridge moves freely but stops on the left and i get a "printer cartridge cannot move". error o

[VikramTheGreat]

Hi @Happy12310,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how unsettling it must feel to hear your HP OfficeJet Pro 8025 hum to life, only to be met with a stubborn error: “Printer cartridge cannot move.” It’s like watching a train that’s ready to go but stuck at the station. Let’s gently guide it back on track.

Steps to Fix the Carriage Jam

1. Power Reset the Printer

• Turn off the printer.
• Unplug it from the wall and wait 60 seconds.
• Plug it back in and turn it on.
  This clears temporary memory glitches.

2. Check for Obstructions

• Open the cartridge access door.
• Gently inspect the entire carriage path for: 
  • Torn paper
  • Ink buildup
  • Loose plastic pieces
• Remove anything you find with care.

3. Manually Move the Carriage

• With the printer off, gently slide the carriage to the center.
• If it resists, do not force it; this could damage the belt or motor.

4. Inspect the Carriage Belt

• Look for signs of wear or misalignment.
• If the belt is loose or frayed, it may need professional service.

5. Update Firmware

Visit Official HP® Support
Enter your printer model and install the latest firmware.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat