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Cartridge incompatible after moving country

HP Recommended
HP deskjet
macOS 10.15 Catalina

Hi!

We got a incompatibility problem with cartridge when we moved country. We tried calling the support center for hours, but they did not know how to help. We found in the forum that we need an reseting code, so we called again and asked them for it, but still they did not know how to help and in the end told us that they were not allowed to stay on with us more than 10 minutes. We saw that lots of people had

the same problem, which makes it even more surprising the ***bleep*** of the HP support. Could someone please give us some help about how to get this reset code and resolve this issue?

Thanks already for any tip.

Here the picture with details :

16008555519906757216017078971515.jpg

7 REPLIES 7
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HP Support Agent
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Message 2 of 8
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@Svkudva, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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I have sent you a few private messages with the details. Could you please get back to me  there please?

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@TEJ1602 we are now been pinging you several days for a response? May we have an ETA?

 

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@TEJ1602, Looking to hear from you. Have private messaged you with the details

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@Tej1602,

 

Have sent you the details as you requested couple of days ago. And awaiting your response with the new code.

 

Sent you a new message as well today. Could you please help us.

 


Thanks !

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HP Support Agent
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@Svkudva

 

Sorry about the delayed response.

 

Where is the printer currently located?

 

Keep me posted for further assistance.

 

 

TEJ1602
I am an HP Employee

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The printer is currently in Luxembourg 

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