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Solved!

Cartridge issue

HP Recommended
Deskjet 3720

I’m trying to use HP 304 cartridge with a HP deskjet 3720 bought from HK, but it says incompatible cartridge even though both 65 and 304 cartridges should be compatible with deskjet 3720. What can I do to get this fixed

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @AanjSp,

 

 

We need to perform a regional reset on the printer for it to accept cartridges from another region.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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