Cartridge jam 7155

[Patel124]

The printer says there is a cartridge jam.   We have looked and removed any obstruction.  There is nothing n the way.  It stalls  on the left side.  Any help ? 

[Raj_05]

Hi @Patel124,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A cartridge jam in your HP ENVY Photo 7155 All-In-One Printer can be frustrating, especially when there appears to be no visible obstruction. Here are some steps you can take to troubleshoot and resolve the issue.

Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Paper Jams or Obstructions

• Remove any paper trays and inspect for any jammed paper or small bits of paper that might be stuck.
• Open the printer access door to check for and remove any debris or paper inside the printer.

Inspect the Cartridges

• Open the printer's access door to access the cartridges.
• Remove each cartridge and inspect them for any visible damage or ink build-up.
• Ensure the cartridges are properly seated and not loose.

Clean the Cartridge Contacts

• Use a lint-free cloth lightly moistened with distilled water to gently clean the copper-colored contacts on the cartridges.
• Allow the contacts to dry for a few minutes before reinstalling the cartridges.

Check the Carriage Path

• Ensure the carriage (the part that holds the ink cartridges) can move freely from left to right.
• If the carriage is stalled on the left side, gently move it to the right to see if there is any obstruction or resistance.

Perform a Hard Reset

• Turn on the printer.
• While the printer is on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the back of the printer.
• Turn on the printer.

Update Printer Firmware

• Ensure your printer's firmware is up to date. You can download the latest firmware updates from the HP Support website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support