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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-20-2025 02:36 PM

HP Recommended

I have wasted so many hours on HP printers this year!! 

My 9120e is new in August. I signed up for Instant Ink but decided to cancel it a week ago before the free trial expired this week.  Ever since then, I am unable to print due to "cartridge or account issue".  I installed new cartridges (not Instant ink) to no avail.  My account page shows no problems and no money owed.  HP Smart (NOT SO SMART) is no help. I removed and reinstalled the printer several times.

WI-FI Network Test Results show WI-FI working but not connected to the Internet? I am confident the printer and computer are connected to the same WI-FI. I unplugged for 2 minutes. I did a factory reset. Nothing!  ARRRGGGHHH! Do I need to call the Geek Squad? I'm using a different HP printer with WI-FI successfully.

How can I reach a person at HP for help?

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