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Message 1 of 2
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Flag Post

Cartridge unrecognized

HP Recommended

I have a Office Jet 6970 that I'm getting cartridge unrecognized error message on.

I have tried replacing black ink cartridge with HP ink, and two off brand that I have used for years.

I have even tried putting empty cartridge back in to see what it does.

Each time I have turned machine off and on.

I have cleaned all contacts with rubbing alcohol.

Everything I have tried results in the same error message.

Now it looks like I've bought 3 black high ink cartridges when I should have bought a new printer.

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@InAJam

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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