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‎09-04-2020 11:51 AM

HP Recommended
Product: Envy 6255
Operating System: Microsoft Windows 10 (64-bit)

Since my photos are lacking color, I did a Clean Cartridges.  I repeated this 3 times with the same results: magenta flawed.  This is an XL64 and the correct one called for in my printer setup.  Even tho'  the cartridges show "full", should I just buy a new color cartridge?

1 REPLY 1

‎09-06-2020 04:10 PM

HP Recommended

@rinron Welcome to HP Community!

 

I understand that you are facing a print quality issues.

 

Please let us know if you are able to make the photocopy without any issue.

 

If you have the same issue while making the photocopy. Replace the color ink cartridge.

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/us-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/9073...

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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