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Cartridges

HP Recommended
Microsoft Windows 10 (64-bit)

I have a HP Officejet Pro 8600 Plus.

I have installed genuine HP cartridges 950/951 XL.

The printer tells me  'The following cartridges are not intended for use in this printer. M C Y K'

I am unable to print.

Any advice will be most welcome.

AB752020

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HP Support Agent
HP Support Agent
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Message 2 of 3
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@AB752020, Welcome to the HP Support Community!

 

Check if you are using Z20 ink cartridges. HP 950 black and HP 951 color ink cartridges are compatible with this model printer in your region.

For now, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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HP Support Agent
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Do you have any other set of ink cartridges to try with? If yes, try those and check if you get the error message with those.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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