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‎05-05-2025 07:14 AM

HP Recommended

Hi I purchased HP Victus Laptop last april 19. After I registered on the cashback promotions I received an email that the invoice I submitted cannot be read so I tried to resubmit again but I don't know that it's only one time that I can register my claims. How can I get my cashback now? This is the reason why I bought from HP. 

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2 REPLIES 2

‎05-06-2025 08:52 AM

HP Recommended

Hi @Pola1297,

 

Welcome to the HP Support Community! 

 

We're here to help you! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎05-06-2025 08:53 AM

HP Recommended

Hi @Pola1297,

 

Thanks for your response! 

 

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

 

To contact us, click here: https://support.hp.com/contact

Step 1: Sign in to the HP Support page using your HP account or create a new account by clicking on “Create Account.”

Step 2: Enter the device serial number, select the product, and click on “other” from the options.

Step 3: Click on “Continue to contact options,” and choose your country/region and language.

Step 4: The support options will now populate based on the warranty status of your device.

They will guide you further. 

 

Feel free to come back here anytime for further assistance. 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Best regards,

Kuroi_Kenshi

I am an HP Employee

Kuroi_Kenshi
I am an HP Employee

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