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Catridge not detect (COLOR)

HP Recommended
HP Ink Tank Wireless 415
Microsoft Windows 10 (64-bit)

My catridge not detect but i never touch the catridge before. 

HP Ink Tank Wireless 415

Anyone can help me?

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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@Azhim Welcome to HP Community!

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

The printer might display an error if the printheads are not correctly installed. Perform the following steps for the printhead(s) indicated by the Printhead icons  on the printer control panel.

  1. Close the output tray extender, and then rotate the output tray left to stow it in the printer.

  2. Open the exterior door, and then open the printhead access door.

  3. If the carriage is not visible, press and hold the Black Color Copy button for 3 seconds.

    The carriage moves to the center of the printer.

    Access the print carriage

  4. Gently push down on the blue carriage latch.

    The blue carriage latch opens.

    Open the printhead carriage latch

  5. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

    Removing the printheads

  6. Make sure the plugs on top of the printhead have been removed.

    Pull the orange plugs

  7. Make sure the tape from the printhead contacts has been removed.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

    Remove the tape

  8. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

    Insert the printheads

    • Insert the tri-color printhead into the left slot.

    • Insert the black printhead into the right slot.

  9. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

    Image: Close the latch

  10. Close the printhead access door.

  11. Close the exterior door.

    The priming process continues.

If you have a spare color ink cartridge, try that and see if you still get the error message.

 

Let me know if this helps.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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