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HP Recommended
HP Envy 4500
Microsoft Windows 7 (32-bit)

I have this HP envy 4500 inkjet printer.  I got a message saying change cartridge. Got new cartridge and still prompted the same message. Now it has both new cartridge still asks to be replaced.  Tried all trouble shooting solutions.  Doesn't work.  The display page says "The Following ink cartridge must be replaced". I cannot get off this page. How do I hard reset the printer because my wifi settings have also changed. I am unable to update the printer.  

 

Thanks and Regards

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