Change internet

[Suisme]

Changed internet provider unable to get printer to now link to new wireless connection 

[Raj_05]

Hi @Suisme,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've changed your internet provider and are having trouble connecting your HP printer to the new wireless connection, here are some steps you can try to resolve the issue.

• Check Wireless Settings: Ensure that your new wireless network is set up correctly and that you have the correct network name (SSID) and password.
• Printer Setup: Follow the instructions provided by HP for connecting your specific printer model to a wireless network. This usually involves accessing the printer's settings menu, navigating to the wireless setup option, and selecting your new network from the list of available networks.
• Restart Devices: Sometimes, simply restarting both your printer and your wireless router can help resolve connection issues. Turn off both devices, wait for a few seconds, and then turn them back on.
• Forget Old Network: If your printer is still trying to connect to your old wireless network, you may need to reset its network settings to forget the old network. This option is typically found in the printer's settings menu.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve compatibility issues and improve connectivity.
• Troubleshoot Connection: Most HP printers have a built-in network connection troubleshooting tool that can help diagnose and fix common connectivity issues. You can usually access this tool from the printer's control panel or through the HP printer software installed on your computer.
• Manual Configuration: If automatic setup isn't working, you may need to manually configure the printer's network settings. Refer to your printer's user manual or HP's support website for instructions on how to do this.

By following these steps, you should be able to successfully connect your HP printer to your new wireless network.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support