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‎06-23-2020 08:24 AM

HP Recommended
Product: Hp inkjet advantage 2135

Hi. I need help in changing the region code of my 2135 printer. I bought it in UAE and sent it in the Philippines. I brought 680 ink and its not working. They said I need to contact you to change the region code of the printer.  Im hoping you could me. Thanks

2 people had the same question
3 REPLIES 3

‎06-27-2020 12:44 PM

HP Recommended

@JaneFont

 

Welcome to the HP Support Community.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. Also, let us know the operating system installed on your PC.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎08-26-2020 09:37 AM

HP Recommended

Hi, I have the same problem. I bought my printer HP2135 from Saudi Arabia and brought it in the Philippines. Then I purchased genuine HP 680 Ink Cartridges (Black and Colored) to replace the old ones but an incompatibility error appeared. Can you help me please? Thanks!

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‎08-27-2020 07:08 AM

HP Recommended

@Onin_Go, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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