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Vince_1955
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Changed Colour inks and error message popped up

‎11-24-2020 02:15 PM

HP Recommended
Product: hp officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I installed new colour ink cartridges and this message popped up: 

 

There was a problem with the printer. Usually, you can resolve such problems by completing the following steps:

 

  1. Press the 

    1. (Power) button to turn off the printer

    2. Unplug the power cord, and then plug in the power cord again.

    3. Press the

       

      (Power) button to turn on the printer.

    If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support,

     

I tried the steps above though the problem still persists. Also message has no error code. 

 

Thanks

 

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