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Message 1 of 2
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Solved!

Changing Country/Region on Photosmart 5520 e-All-in-One Printer

HP Recommended
Photosmart 5520 e-All-in-One Printer
macOS 10.14 Mojave

I moved to a different country and need help with changing country/region on the printer so that I can buy and use cartridges in the new place. I can't do it on my own and couldn't find any customer support contact numbers either. Looking for help on this.

 

Thanks,

RK

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @RoKu11,

 

I'd like to help!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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