Check Your Account

[tech_musd]

Have a HP OfficeJet Pro 8130e and receiving a "Check your account" pop up on both the computer and the printer itself. It's communicating to the hp site as it appears to have a green check when communicating but still can't get past this error. 

[Irfan_06]

Hi @tech_musd,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with your instant ink account.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware.

C) If the issue still persists, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[tech_musd]

Thank you for getting back to me! 

So it appears that the software on the printer itself was acting up.

Had to reset the printer to factory settings. Once loaded, had to establish the connection within the HP Smart App and it finally began to work again after that.