Clear a print list

[Janey60]

My printer is a HP6000 envy and I have attempted to print items from my phone but it will not connect

[Max3Aj]

@Janey60, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble printing from your phone to your HP ENVY 6000 and want to clear the print list. Let's walk through both issues step by step:

To Clear the Print Queue (Print List):

If you're using Windows:

1. Press Windows + R, type services.msc, and press Enter.
2. Scroll down and right-click Print Spooler, then click Stop.
3. Open File Explorer and go to:
   C:\Windows\System32\spool\PRINTERS
   (You may need admin permission.)
4. Delete all files in this folder.
5. Go back to Services, right-click Print Spooler, and click Start.
6. Restart your computer and printer.

HP printers - Print jobs stuck in print queue (Windows, macOS) | HP® Support

To Fix Phone Connection Issues:

If you're printing from a mobile device, follow these steps:

Step 1: Use the HP Smart App

• Download the HP Smart app from the App Store or Google Play.
• Open the app and tap Add Printer.
• Make sure your phone and printer are on the same Wi-Fi network.

Step 2: Restore Wi-Fi Setup Mode on Printer

If your printer isn’t showing up:

1. Press and hold the Wi-Fi and Cancel buttons on the printer for 5 seconds.
2. Wait for the Wi-Fi light to blink blue – this means it's in setup mode.
3. Go back to the HP Smart app and try adding the printer again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support