Clearing printer queue

[MRM48]

I hve an  Envy7900e that I use extensively  with an iPad.  I can no longer print as the printer queue is full. I hve been to Bluetooth,to the Apple Store (they said there should be something on the printer to clear it)  and have searched endlessly it seems to try to fix the situation.  I like the printer but I am quite frustrated and I need help.p in order to do my work.

[Max3Aj]

@MRM48, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

I understand how frustrating it can be when your printer queue gets stuck, especially when you're relying on your HP Envy 7900e and iPad for work. Let's walk through a few steps to clear the queue and get you printing again.

Since you're printing from an iPad, the queue is managed by AirPrint and the HP Smart app. Here's what you can do:

Option 1: Cancel Print Jobs from iPad

1. Open the App Switcher (swipe up from the bottom and pause).
2. Look for the Print Center app (it appears only when a print job is active).
3. Tap it, then tap Cancel Printing.

Option 2: Restart Printer and iPad

1. Power off your HP Envy 7900e completely.
2. Unplug it from the wall for 30 seconds.
3. Restart your iPad.
4. Plug the printer back in and turn it on.

This clears any stuck jobs in the printer's internal memory.

Option 3: Use HP Smart App to Manage Queue

1. Download or open the HP Smart app on your iPad: HP Smart
2. Tap your printer > Print Queue.
3. Cancel any stuck jobs from here.

Option 4: Reset Network Settings (if queue persists)

Sometimes network issues cause jobs to hang. Try this:

1. On the printer, go to Settings > Network Settings > Restore Network Defaults.
2. Reconnect the printer to Wi-Fi using the HP Smart app.

Optional: Factory Reset Printer (Last Resort)

If nothing works, you can reset the printer:

1. On the printer control panel, go to Settings > Printer Maintenance > Restore Factory Defaults.
2. Reconnect using HP Smart app.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support