Code error OKC4EB823F

[Ramoza]

My printer ink hp 4535 

showing code error 

OKC4EB823F

[Sneha_01]

Hi @Ramoza 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code OKC4EB823F on your HP DeskJet 4535 indicates that your printer is encountering an issue that could be related to various factors, such as connectivity, hardware issues, or a malfunctioning ink system.

Here's a step-by-step guide to troubleshoot and resolve the error:

1. Restart the Printer and Computer

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds to 1 minute to let any residual power drain.
• Plug the printer back in and turn it on.
• If you're printing from a computer, restart your computer as well and try printing again.

2. Check the Ink Cartridges

• Open the printer’s ink cartridge access door and check if the ink cartridges are properly installed. Sometimes, a cartridge might be loose or not fully seated.
• Remove and reinsert the ink cartridges to ensure they are securely in place.
• Check for any protective tape on the new cartridges (if you've recently replaced them). If there’s any tape covering the ink nozzle, remove it carefully.
• If any of the ink cartridges are low or empty, replace them with a new cartridge.

3. Clear Paper Jams

• Sometimes an error code can be triggered by a paper jam or obstruction inside the printer.
• Open all printer covers and check for any paper jams or small pieces of paper stuck inside.
• Ensure there is nothing blocking the paper path, and then try printing again.

4. Reset the Printer

• Factory reset can sometimes resolve persistent errors:
  1. With the printer on, press and hold the Cancel and Wi-Fi buttons at the same time for 5-10 seconds.
  2. The printer will reset, and you can try printing again.

5. Check Printer Software

• Ensure that your printer software and drivers are up to date. If you recently updated your operating system, it might have caused compatibility issues with the printer.
  • Reinstall the printer drivers from the official HP support website for your model to ensure that the software is up to date.

6. Check Connectivity (If Applicable)

• If you are printing over a network (Wi-Fi), check if the printer is still connected to the same network as your computer. You can print a network configuration page from the printer's settings menu to verify the connection.
• Try printing directly via USB to rule out network connectivity issues.

7. Update Printer Firmware

• Sometimes error codes can be caused by outdated firmware. You can check for firmware updates via the HP Smart App or on the HP website:
  • Go to Settings > Printer Maintenance > Firmware Updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Sneha_01

HP Support