Cold Reset for Color LaserJet Pro M254dw

[gwoody21]

I need to cold reset a M254dw printer and do not have the password. I understand from a previous thread that this procedure is specific to my printer and confidential. Thank you in advance.

[Garp_senchau]

@gwoody21, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

You may refer this guide: Restore factory defaults on your HP printer

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[gwoody21]

I need to cold reset the printer not factory reset it. The printer has a password that I don't know, and I cannot reset it in that way.

[Garp_senchau]

@gwoody21,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

• Power off the printer and unplug the power cord from both the back of the printer and the wall socket. Leave it unplugged for 60 seconds.
• After waiting, reconnect everything back as it was.
• When you power the printer on, immediately press and hold the touch panel for a few seconds until the below screen appears.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,