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Color Laserjet Pro MFP M277dw stuck on initializing screen. How do I correct this? Thank you.
@davisk54, Welcome to HP Support Community!
Follow the steps below to isolate and resolve the issue-
Also, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
If the issue persists, we can perform a full reset on the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
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TEJ1602 I am an HP Employee
Will my computer connect to the printer if it is initializing?
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