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Color and b&w pics embedded in a Word document that are fine on my screen all print with green cast

HP Recommended
Color Laser jet Pro MFP M277dw
macOS 10.13 High Sierra

Mac OS 13.6; Word Version 16.16.12 (190715) 2018 MS

HP Laser Jet Pro MFP M277dw

I have a 130 page Word document that has many embedded color pictures.

 

The pics look perfect on the screen, but all of them, both b&w and color pics print with a strong green cast.  The pics also print with the green cast when I paste the pic into Excel, when I Print as a pdf, and then HP print the pdf, and also printed from Preview.

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HP Support Agent
HP Support Agent
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HP Recommended

@Kiyote, Welcome to the HP Support Community!

 

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, or Webpages and check if the issue persists?

 

Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Try printing. If the issue persists, reinstall the printer using AirPrint driver and try printing as mentioned in step 2 of this document - Printing with Apple AirPrint

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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