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Message 1 of 4
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Color ink cartridge shows half full but not printing full color

HP Recommended
HP ENVY 5540 All In One Printer
Microsoft Windows 10 (64-bit)

My printer cartridge levels are showing as half full yet printing in color there are no reds, blues and yellows are ok. When i do Print Quality Diagnostic it shows no Magenta and no Light Magenta, just blank space. Help !!

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HP Recommended

Have you tried cleaning the color cartridge?

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HP Recommended

Yes I’ve cleaned the cartridge and run various printer clean ups and alignments and directed by HP web site 

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HP Recommended

Replace the color cartridge.

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