Color not working

[PatrickOmeara]

Have installed new cartridges, updated firmware, rebooted, but get no color printing.

[Raj_05]

Hi @PatrickOmeara,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 6968 printer is not printing color despite installing new cartridges, updating firmware, and rebooting, here are some steps you can take to troubleshoot the issue.

Check Cartridge Installation: Ensure that the color cartridges are properly installed. Sometimes, cartridges might not be seated correctly, which can prevent proper contact with the printer.

Printer Settings Check:

• Open the printer settings on your computer.
• Make sure that the printer is not set to print in grayscale or black and white mode. Set it to print in color if that option is available.

Print Quality Diagnostic Report:

• Print a print quality diagnostic report from the printer’s control panel. This can help identify if the issue is with the cartridges or any other internal components.
• Look for any specific error codes or messages on the report that indicate a problem with the color printing.

Clean Printheads:

• Use the printer’s maintenance or cleaning utility to clean the printheads. Sometimes, dried ink or debris can block the nozzles, preventing proper color printing.
• Follow the printer’s manual or on-screen instructions for the correct procedure to clean the printheads.

Check Ink Levels:

• Verify that the color ink cartridges have sufficient ink levels. Low ink levels can affect print quality and sometimes prevent color printing altogether.

Reset Printer:

• Sometimes, resetting the printer can resolve temporary issues. Turn off the printer, unplug it from the power source, wait for about 1-2 minutes, then plug it back in and turn it on.

Update Printer Drivers:

• Ensure that your printer drivers on the computer are up to date. Sometimes, outdated drivers can cause printing issues.

By systematically checking these steps, you should be able to identify and resolve the issue with color printing on your HP OfficeJet Pro 6968 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support