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‎03-06-2019 07:48 PM - last edited on ‎03-06-2019 07:54 PM by Retired

HP Recommended

I tried resetting the printer. I tried cleaning the cartridges. Neither thing worked. Other suggestions?

2 REPLIES 2

‎03-08-2019 04:54 AM

HP Recommended

Hi! @kash2018, 

 

Have you tried checking with a different ink cartridge? Does the issue persist?

 

Are you using HP genuine ink cartridges?

 

Try updating the printer firmware to the latest version and check if it helps.

 

Update the printer firmware using this link. Click Here

 

If the issue still persists after trying out the steps. It is certainly a hardware issue with the printer or the ink cartridges.

 

Please contact HP support for service options. Click Here

 

Let me know if this works! 
Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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‎03-29-2019 10:39 AM

HP Recommended

I updated the firmware, but the problem persists. I am using genuine HP ink - it's the ink that came originally with the printer.  I'm a little afraid to buy new ink because of how much it costs. If the printer is broken then it will be useless. It's not that much more expensive to just buy a whole new printer with the ink included.

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