Coloured ink cartridge is full, printer recognises this, but after I print a page it says cartridge

[markzyx]

Coloured ink cartridge is full and printer acknowledges this but everytime I print a page it says it's empty. I have to reset it and start again. Help please?

[Kuroi_Kenshi]

Hi @markzyx,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait 2–3 minutes and then plug it back in.
• Turn it on and try printing again.

Reseat the Cartridge

• Open the cartridge door and remove the color ink cartridge.
• Wipe the gold contacts with a lint-free cloth.
• Reinsert the cartridge firmly until it clicks into place.

Run an Ink Cartridge Cleaning Cycle

• Open HP Smart App or Printer Settings on your PC.
• Go to Tools > Clean Cartridges and follow the steps.

Update Printer Firmware

• Visit HP Support and check for firmware updates.
• Install updates and restart the printer.

Reset the Printer

• Press and hold the Power + Cancel buttons for 10 seconds.
• The printer will restart and reset the ink system.

Try a Hard Reset (If Needed)

• Unplug the printer while it is turned on.
• Hold the Power button for 30 seconds.
• Plug it back in and turn it on.

Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,