Computer says printer door is open. Printer will print using iPhone.

[Es73]

Print job in queue says printer door is open w/ Windows 10/on computer. Printer prints normal using iPhone.

[Jay_G24 · Accepted solution]

Hi @Es73,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Es73]

Thanks! That seemed to have helped. 🙂

[Kumar0307]

@Es73

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!