Consistent Error Code: 0XB3B52B50

[nmvillanueva]

Every time I turn on my printer it doesn't print. It says error on the computer then after about a few minutes, all the buttons blink widely and it shows an error code of 0XB3B52B50. I have an HP Envy 5055.

This has happened for months. I've contacted chat support so many times and they never know how to help.

I have done all the obvious things a million times:

• Turn it on and off (note when it runs the error the power button does not work, I have to unplug to turn off)
• Unplug
• Reinstall software
• Change the ink
• Remove the ink and put back in

This is my last-ditch effort before I toss the printer and swear off HP forever. 

[GOLD_MASTER]

Hello @nmvillanueva .
Have you already tried updating the printer firmware?
https://support.hp.com/mx-es/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...

Eliminate the error by resetting the printer without the ink cartridges.
Open the cartridge access door or cover.
If the carriage moves toward the center of the printer, continue with these steps.
If the carriage does not move toward the center of the printer, close the access door or cover. Disconnect the power cord from the printer and the power supply, wait 60 seconds, and then reconnect the power cord to the printer and to a wall outlet. Turn on the printer and then continue with these steps.
Remove the cartridges.
With the printer on, disconnect the power cord from the printer.
Disconnect the power cord from the power supply.
Wait 60 seconds.
Plug the power cord back into the wall outlet and into the printer.
NOTE: HP recommends that you plug the printer directly into a wall outlet.
Turn on the printer.
Reinsert the cartridges, and then close the cartridge access door or cover.
Follow the steps to align the printer if prompted.