Continual failure code - Oxc19a0042

[NumptyOne]

Every time I switch on my printer I get the same message saying 'There is a problem with the printer or ink system. Turn the printer Off, the On.'

If I do that it very rarely resolves the issue. I replaced all the cartridges with genuine HP ones with no immediate result. On only a couple of occasions - after many, many repeated attempts - the printer has actually functioned and prints perfectly well, but this is so frustrating.

Anyone come across a similar problem?

[Betty0610]

@NumptyOne

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!