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Continual paper jam alarm and there is no paper jammed. The paper pick up wheels do not operate.

HP Recommended
Photoamart 6280
Microsoft Windows 10 (64-bit)

Continual paper jam alarm and there is no paper jammed. The  pick up wheels  in the paper tray do not operate.  Using HP paper.

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HP Support Agent
HP Support Agent
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HP Recommended

@Disgrunteled, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document to resolve this issue - A 'Paper Jam' Error Displays on the HP Photosmart C6200 All-in-One Printer Series

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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