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‎07-01-2024 11:49 PM - last edited on ‎08-06-2024 11:20 AM by Retired

HP Recommended

I am trying to copy an Id and a passport, I placed the id onto the glass and closed the lid but every single time a Job Canceled Error comes up saying: The ID copy feature can only be used when copying from the scanner glass. I don’t understand why it won’t let me copy. Please Help….

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1 REPLY 1

‎07-04-2024 06:36 AM

HP Recommended

Hi @O12,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the scanning/copying.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-
HP Community Moderator



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