Copying

[Esther123mag]

I have problem making a copy from document.

my screen shows black 

the pow button is on and the WiFi is blue.

how to I proceed to copy a document not from the phone.

[KrazyToad]

@Esther123mag

Welcome to HP Community

I have gone through your Post and would like to help

Please try these Steps

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Also ensure the Firmware is up to date. Link: https://support.hp.com/in-en/document/c02919168

Keep me posted

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

[Esther123mag]

Hi I tried but still didn’t get a

lite screen that lasts to copy 

[The_Fossette]

@Esther123mag

Follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328...

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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