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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Counterfeit hp cartridge

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08-06-2024 09:38 PM
I put in a new ink cartridge, and I got a message on my printer that it was not a genuine hp ink cartridge. What are consumers supposed to do when they buy hp ink cartridges that turn out to be counterfeit?
08-07-2024 03:09 PM
I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Hope this helps! Keep me posted for further assistance.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support