Critical error C5:9F:A6:0B

[Sastry2]

I get this critical error C5:9F:A6:0B whenever I print pdfs on this brand new HP MFP 3301 printer from my MacBook Air OS 15.3.2, and the printer stops functioning.Any help is appreciated.

[Max3Aj]

@Sastry2, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're encountering the critical error code C5:9F:A6:0B when printing PDFs on your HP MFP 3301 printer from your MacBook Air running macOS. Let's work through some troubleshooting steps to resolve this issue:

Restart Devices:

• Printer: Turn off your HP MFP 3301 printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and power it on.​
• MacBook Air: Restart your MacBook to refresh system processes.

Update Printer Firmware:

• Outdated firmware can lead to compatibility issues.​
• Visit the HP Support website to check for the latest firmware updates for your HP MFP 3301 printer.
• Download and install any available firmware updates following the provided instructions.

Update or Reinstall Printer Drivers:

1. Download the latest drivers from the HP Support website.​ 
2. To reinstall the printer on your MacBook:​

• Go to System Preferences > Printers & Scanners.
• Select your HP MFP 3301 printer and click the – button to remove it.
• Click the + button to add the printer again, selecting the newly installed driver.

Reset Printing System on Mac:

• This can resolve underlying issues with the printing setup.​
• Navigate to System Preferences > Printers & Scanners.
• Right-click (or Control-click) in the printer list and choose Reset printing system.​
• After resetting, re-add your HP MFP 3301 printer.​

Test with Different PDF Files and Applications:

• The issue might be related to specific PDF files or the application used for printing.​
• Try printing different PDFs to see if the problem persists.​
• Use alternative PDF readers, such as Adobe Acrobat Reader, to determine if the issue is application-specific.​

Check for Paper Jams or Hardware Issues:

• Ensure there are no paper jams or obstructions in the printer.​
• Inspect the toner cartridges and other components for proper installation.

Try using Airprint - About AirPrint - Apple Support
AirPrint is a built-in printing solution for Mac, iPhone, and iPad. You can print from most apps that have a print feature.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support