Cyan Colour not printing so I reset printer and now get the message Cartridge cannot be used

[Paul310-d]

I had a problem with the printer, the cyan ink was not being printed. I tried cleaning the heads multiple times but it did not solve the problem.

I noticed an option on the printer to Reset the Printers I did that but when the printer restarted I got the message saying Cartridge cannot be used until printer is enrolled in HP instant ink.

The printer is enrolled but when I go into the instant ink web page it says that the printer is offline.

I can connect to the printer using the embedded web server.

There is an option on the printer to hide the message, if I select that then I get another message asking if I want to align the printhead but when I press continue the printer does not print anything.

What can I do to make the printer work again please.

[Kumar0307]

@Paul310-d, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in Cyan. As the printer was reset, the Instant Ink data on the printer has also been deleted. Hence, the printer has to be enrolled in Instant Ink again. There will be no charges.

For assistance, refer to - Enrolling in HP Instant Ink

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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