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‎06-08-2020 01:18 PM

HP Recommended
Product: HP ENVY 7640 Series
Operating System: macOS 10.14 Mojave

Hi! I just replaced my color cartridge (HP 62 Tricolor) with a brand new cartridge. When I ran the Align Printer test, there was no color at all on the sheet of paper.  So I did a Clean Cartridges function, and the Print Quality Diagnostic printout shows that the magenta and yellow prints properly, but the cyan block is completely blank. What do I need to do to get the cyan on this brand new cartridge to print?

2 people had the same question
5 REPLIES 5

‎06-08-2020 01:29 PM

HP Recommended

Remove cartridge gently press the bottom side on a soft paper and see will it leave marks in all 3 colours.




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‎06-08-2020 01:37 PM

HP Recommended

I only see red and yellow. I know there's cyan in the cartridge since the Supply Level shows all three colors are full.

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‎06-08-2020 11:43 PM

HP Recommended

Your ink cartridge is defective and needs replacement.

 

 




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‎06-22-2020 06:43 PM

HP Recommended

Same problem, I placed on a soft sheet of paper and see all 3 colors, buy cyan won't print.

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‎08-17-2020 05:46 AM

HP Recommended

I have the same problem, the 3 colours are on a sheet of paper but cyan block is totally empty and the cartridge is 3/4 full which I have paid for?

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