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Flag Post

Cyan cartridge won't print

HP Recommended
HP Office jet 6979 all in one
macOS 10.15 Catalina

After trying two new cyan cartridges, cleaning the printheads multiple times, trying to align it, making sure the 4 orange tabs are flush to the cartridge, still no blue. My warranty just ended 4/4/20, of course. Any ideas? 

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HP Support Agent
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@jancmrn, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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