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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DMoore21
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Cyan color not printing

HP Recommended
HP OfficeJet Pro 8025
Microsoft Windows 7 (64-bit)
My Cyan color stopped printing.  I have a new HP Cartridge that was just installed but will not print Cyan.  The self test shows head health as GOOD but in the clean print head process shows no Cyan color being printed.  I have cleaned the print heads a few times and unplugged the computer to restart and tried a copy of color but still no cyan. Help??  
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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@DMoore21

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document  Black Ink  or Color not printing: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 
 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​             
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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