Cyan not printing HP Office Jet Pro 6975

[BucBobby]

I have Office Jet Pro 6975 Cyan wont print. Tried everything all member suggestions, all virtual assistant suggestions, hard reset, cleaning heads, alignment. We are HP Smart app and Instant Ink 

Please help or get me new printer 

[Raj_05]

Hi @BucBobby,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 6975 is not printing cyan despite trying multiple troubleshooting steps, here are a few additional suggestions you can try.

• Check Ink Levels: Make sure the cyan cartridge has sufficient ink. Even if it shows full, consider replacing it with a new cartridge, as it might be defective.
• Run the Print Quality Diagnostic: Use the HP Smart app to run a print quality diagnostic test. This can help identify specific issues with the printhead.
• Clean the Printhead: You mentioned cleaning the heads, but it can be helpful to use the automated cleaning option through the HP Smart app multiple times.
• Check for Firmware Updates: Ensure your printer has the latest firmware. You can check this through the HP Smart app.
• Print from Different Devices: Try printing from another device (like a smartphone or tablet) to rule out any software issues on your primary device.
• Factory Reset: As a last resort, you might consider performing a factory reset on the printer. Be aware this will remove all your settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Atchepf]

From all I've heard and done through HP help, chat, and tech support, the answer is...

"...it's a hardware problem.  Here are our options for buying a new printer...blah, blah, blah..."

[Bapanator]

Are you kidding?  Trying to contact HP because newly installed HP can cartridges aren't printing and it takes to me a web page that wants me to pay for customer support!  Customer support my @$$.