Dashboard shows "some features" by my printer HP 4500 ENVY. WHAT DO I DO TO CLEAR QUE??

[Cindylou55]

Dashboard shows my HP Envy 4500, which has not been printing lately, next to printer name "some features", is sporadically printing but what do I need to do to solve the puzzle?? It is over 10 years old so I'll be told to replace it, can't yet, but I'd bet the firmware needs updated. Help?

[Hawks_Eye]

Hi @Cindylou55,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

I would say age is just a number. 

Let me help you to get this printer back on track!

Please follow the steps below:

1. Go to Start, Control Panel and Administrative Tools. Double click on Services icon.

2. Scroll down to the Print Spooler service and right click on it and select Stop. In order to do this, you need to be logged in as Administrator. 

3. Next you need to go to the following directory: C:\WINDOWS\System32\spool\PRINTERS. Delete all the files in this folder. This will clear all print queues. 

4. Now you can go back to the Services console and right-click and select Start for the Print Spooler service.

You can also go to a command prompt and type net stop spooler or net start spooler to start and stop the service.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye