Defective 62XL Tri-Color cartridge

[MCassady]

I have a defective 62XL Tri-Color cartridge that is under warranty.

It will not print Cyan, but does print Magenta and Yellow.

I have tried all listed troubleshooting methods

How do I get a replacement?

[A_Gayathri · Accepted solution]

Hi @MCassady, 

Welcome to the HP Support Community

I understand you are facing an issue with your Defective 62XL Tri-Color cartridge replacement. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[Pattheprinter]

I installed an HP color cartridge and it did not print all colors.  I ran the header allignment 2 times and it did not help, I ran the clean the heads 3 times and it did not help.  I went out and bought a new color cartridge and it works fine.  I put the first one back in and it still did not print all the colors.  I put the second one in and it still works fine.  How do I return the defective cartridge and get my money back (these things are not cheap.