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‎08-31-2020 08:12 PM - edited ‎09-01-2020 08:21 PM

HP Recommended

I bought a black HP 65 ink cartridge for my all in one 3755 desk jet and the cartridge is defective and can’t be read by the printer-I’ve tried all the trouble shooting steps and no luck. I inserted a different HP 65 and it worked so I know the first cartridge i purchased is defective. I’ve spent 2 hours trying to figure out how to get this replaced and had no luck though the virtual agent or other ways I've tried. I purchased this cartridge from Best Buy and they won't take it back and said I need to contact HP directly- please help!

1 person had the same question
1 REPLY 1

‎09-03-2020 03:01 PM

HP Recommended

@Mbsb17, Welcome to HP Support Community!

 

Not to worry we have your back. I've sent you a private message with details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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