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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
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Welcome to the HP Community Forum.
@Edd6 wrote:I recycled my old printer and replaced it with a new HP inkjet.
Should I uninstall the old software?
Yes, you can certainly do that.
If the software for the "old" printer was the Full Feature Software for that printer,
Look for the printer software and Uninstall the software from Control Panel > icon view > Programs and Features
Wait awhile - after the software is gone, Restart the computer and log in.
Check - printer software for unwanted printer should be gone.
What if?
If there are "bits" of the old printer still hanging out in Control Panel > icon view > Devices and Printers
Right-Click on the unwanted printer name > Remove the device
If the software for the old printer was connected to HP Smart for Windows
you can open the HP Smart for Windows application
Click on that "unwanted" printer (if there is more than one listed) > Settings
Scroll down > Forget this printer
References
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
OR
HP Printers - Using the HP Smart App (Windows 10)
NOTE: Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
HP Smart Tasks for Windows and HP Smart Mobile
Where available, Smart Tasks can be configured for several print tasks.
- Print: Send a print job to your printer.
- Email: Send an email message or attachments.
- Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.
HP Printers - HP Smart: Use Smart Tasks
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
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