cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
185
Flag Post

Solved!

Depleted cartridge error message

HP Recommended
Office jet pro 8740
Microsoft Windows 10 (64-bit)

Receiving a cartridge depleted message but my ink cartridge is full. I ran the most recent updates with no luck.

4 REPLIES 4
Highlighted
Level 17
Level 17
29,390 29,111 5,046 11,510
Message 2 of 5
Flag Post
HP Recommended

Hi,

which cartridge is full @Printerboy32? Please note the cartridge indicated below or above the error message (K=blacK, Y=Yellow, C=Cyan, M=Magenta).

 

Also hide the message and swipe down the top gray bar and click the Ink Drop icon, then evaluate the estimated ink levels for all four ink cartridges, ant empty cartridge must be replace to allow printing:

https://support.hp.com/gb-en/document/c04331666

 

Shlomi

 



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

My back cartridge is brand new. The other color cartridges are empty and I want to keep it that way. I only need to use black but the printer won't print when I try using the recently installed black, instead I receive the error message I mentioned below.

 

0 Kudos
Highlighted
Level 17
Level 17
29,390 29,111 5,046 11,510
Message 4 of 5
Flag Post
HP Recommended

As listed in the document included in my previous posts, your printer require all cartridges to have ink in order to allow printing, you must replace any empty color cartridges to resume printing.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Shlomi,

 

This is ridiculous. You're telling me I can't just use my black ink cartridge to print documents and that I have to buy ALL cartridges in order for my printer to work now!!???? Is this HP's way of making money?! I only need black, not all colors that will cost over $100!! I can't believe this to be accurate. There has to be a way to just print from the black cartridge!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation