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gumtrainer
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Message 1 of 2
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Flag Post

Desk Jet 3700 series won't print black

HP Recommended
hp desk jet 3755 all-in-one series

Won't print in black ink.  Genuine Instant ink cartridges.  Status says ink ok.  Tried printing and copying, page will come out blank or just with colored items.  Tried cleaning and advanced cleaning of the cartridges. 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @gumtrainer

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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