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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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@Kung_Chu2x, Welcome to the HP Support Community!
- Are you using wifi-direct or your wireless network to connect the printer and the mobile?
- Wifi-direct is used when you do not have access to a wireless router.
Use WPS to connect the printer to your wireless network.
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Locate the WPS button on your router, but do not press it yet.
If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.
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Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
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On the printer control panel, press and hold the Wireless button
for at least 3 seconds or until the wireless light starts to flash. -
On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.
note: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
Make sure the mobile is connected to the same network as the printer. You may print a wireless report to check the details on the printer.
- On the printer's control panel, press the Wireless button
and the Information button 
at the same time. - Both a Network Configuration Page and a Wireless Network Test Report print.
If you are using wifi-direct, the default password is 12345678. More info on wifi-direct connectivity can be found here.
Hope this helps! Keep me posted.
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